Frequently Asked Questions
Everything you need to know about finding your perfect look.
How do I determine the best size for me?
We recommend referring to our comprehensive size guide located on each product page. Our gowns and dresses are designed with specific silhouettes in mind, so measuring your bust, waist, and hips will ensure the most accurate fit.
What is your return policy for formal wear?
We accept returns of unworn, unwashed, and unaltered merchandise with all original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. We also offer expedited and overnight shipping options at checkout if you need your dress for a fast-approaching special event.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to modify or cancel it. Please double-check your selection and shipping address before finalizing your purchase.
How should I care for my beaded or embellished gown?
Due to the delicate nature of our hand-beaded garments, we recommend professional dry cleaning only. Store your dress hanging in a garment bag to preserve the integrity of the embellishments.